Putting a positive attitude,
connection and spirit to work

How to become more stress-resilient
in a high-pressure customer service

This is a skill-builder program ideal for very small professional offices, to middle-sized businesses and entire departments in large corporations. Whether needed for internal or external customers, profit and nonprofit organizations benefit from these insights and techniques.

You will: 

  • Learn 4 things customers really want--and
    7 things they don't
  • Use 3 dynamics of communication skills and
    2 listening techniques
  • Serve from your heart and connect authentically
    with your customers


• fun, recognition and self-esteem raising exercise
• 64 ideas to transform negativity and beat burnout

CUSTOMIZE to your length of program or workshop. May be modified for a how-to style of keynote presentation. Perfect for conference breakout sessions one hour or longer.

"Fantastic instructor! Sheryl Roush is the most dynamic speaker I've ever had the pleasure of listening to. She did a wonderful job of keeping everybody loose and involved. Everyone I've spoken with was very impressed. The content was very broad and meaningful as well.  Most importantly, Sheryl made the seminar fun for all of the attendees because she loves what she does. I am personally very glad I attended. Thanks again, and good job!"

Mr. LaRue Preston
Vice President Customer Service, Warranty, Technical Support
Watkins Portable Spas/Caldera Spas

"Becoming More Stress Resilient in a High-Pressure Customer Service Environment" Workshop Ratings: Both = 5.00 on a 5-point/high scale

Los Angeles Unified School District -- Organizational Excellence Office

“This is just what I needed -- Thank you! Now I know there is a God!"

Lankershim Elementary, School Administrative Assistant

“I could take practical examples and translate it to what happens at school. Best presenter I've heard! Best meeting so far!"

Stonehurst Elementary, School Admin. Assistant

“I would like this same presentation at our schools for staff! I was feeling down when I arrived and Sheryl's presentation cheered me up and I feel great! She's fantastic!"

Lankershim Elementary, School Office Manager

•"This presentation will help everyone improve their customer service skills."
•"She made me feel better about myself. We need to hear her at the Superstars Conference.I feel I can deal with the stress of life."
•"Sheryl Roush is beyond excellent."
• "I love your workshop, handout, energy, humor, style and usefulness of information."
•"Excellent presenter - Kept you interested; excellent stress program. Should be given throughout the District."
*Most-requested program for Los Angeles Unified School District, and their top-rated program of all training programs presented.

Audiences include:  

  • Brooks Brothers
  • Caldera Spa/Watkins
  • Corporation
  • Carlsbad Company Outlet
    Mall Management
  • Catholic Congress
    Annual Convention
  • City of Lubbock -
    Water Utilities
  • EPICOR Software
  • Intuit Software/Turbo Tax
  • Lifeline Healthcare, Inc.
  • Los Angeles Unified SchoolDistrict
  • National Catholic Cemeteries Conference
  • National University
  • National Water Rural
  • Steven R. Olmos,
    Dentist Office
  • Philip Morris of Asia,
    Hong Kong
  • San Diego Museum of Art
  • Sheraton Hotels
  • Symantec Software Int‘l
    Norton Utilities
  • Tustin Unified School District
  • UCSD Healthcare &
    Medical Center
  • University of Pittsburgh
  • Union Bank
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